20 Aug 2022
Shift from post to courier services
Starting from the mid-1980s to now in the 21st century – the customer now has more faith in Courier Firms than in India Post. The buzzwords for this sector are reliability, speed, safety, and on-time delivery as well as a higher level of service and a better customer experience. Door-to-door pickup and delivery, customer service, proof of delivery, and online tracking are the features that weren't available before when India Post was the only option. Not just India, but the entire world is accessible to the Indian consumer through these private courier services.
The Indian courier industry size is estimated at Rs. 14,000 crores in 2015-16. As a premium segment, this industry is a small but important segment of the logistics industry. It is one of the speediest growing segments of the industry.
Several factors are driving this industry's growth, including the e-commerce segment's growth, the penetration of the internet into the mass market, and technological advances. The industry is estimated to grow at a CAGR of 17% per annum to Rs. 20,000 crores in the next three years.
The population of the present time needs everything right at their doorsteps. Be it from the basic day-to-day chores like grocery shopping, laundry, medical needs, food, or others. In accordance with this, the rise of the on-demand economy has completely changed how the delivery and logistics industry functions in India. This immense growth at the same time has opened new streets for the eCommerce and retail sector in meeting up with the growing customer favorites in a faster shift time.
The Patparganj Industrial Estate is situated in Delhi and Delhi NCR hosts of courier companies. These establishments provide courier and packaging services. A lot of employment opportunities are there in this sector. To become a delivery boy for a courier company, require very less skills, a two-wheeler, and a mobile phone. This makes it an easy-to-get job for the less educated population helping the unemployed figures. The need to serve instantly has led to the rise of many on-demand package delivery services startups.